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911 Call Centers Need Backup

Every 911 center in North Carolina will be required to have a backup call response plan in place under legislation signed this week by Governor Pat McCrory. Senate Bill 797 requires all public agencies operating 911 centers (known as Public Safety Answering Points (PSAPs)) to have an alternate plan for taking 911 calls in the event that a primary call center can’t receive and process those calls. The state’s 911 Center answered 6.9 million 911 calls last year, but outages at 21 centers resulted in 62 hours with no 911 service. “North Carolinians should have confidence that emergency services will be there when they are needed most,” said Governor McCrory. 911 Centers in the state have until July 1, 2016 to comply with the new law.

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